- May 25, 2022
- Posted by: elegentcoders
- July 5, 2022 - July 6, 2022
8:00 am - 5:00 pm
Effectively communicating with customer’s increases customer satisfaction and projects service excellence. This course provides valuable advice on how to improve client service by building customer relationships with better customer conversations. It covers how to improve conversations with customers by speaking effectively, using vocal cues, listening actively, and using paraphrasing to convey your understanding of the customer’s needs.
- Identify the standards for customer service.
- Present a positive image to customer.
- Respond to customer enquiries in a positive manner.
Unit Standard ID: 114903, NQF Level 02, Credits 08.
This course will be hosted virtually. At the end of the Course Learner will receive Certificate of Attendance.
R1 550.00 per person
Duration: 2 days
Date: 5 & 6 July 2022
Venue: Live Webinar/ Online