INTERACTING WITH CUSTOMER WITHIN WHOLESALE AND RETAIL ENVIRONMENT

Effectively communicating with customer’s increases customer satisfaction and projects service excellence. This course provides valuable advice on how to improve client service by building customer relationships with better customer conversations. It covers how to improve conversations with customers by speaking effectively, using vocal cues, listening actively, and using paraphrasing to convey your understanding of the customer’s needs.

Specific Outcome

• Identify the standards for customer service.
• Present a positive image to customer.
• Respond to customer enquiries in a positive manner.

Unit Standard ID: 114903, NQF Level 02, Credits 08.

DELIVERY METHOD

This course will be hosted virtually. At the end of the Course Learner will receive Certificate of Attendance.

R1 550.00 per person

Duration: 2 days 

Date: 5 & 6 July 2022