Effectively communicating with customer’s increases customer satisfaction and projects service excellence. This course provides valuable advice on how to improve client service by building customer relationships with better customer conversations. It covers how to improve conversations with customers by speaking effectively, using vocal cues, listening actively, and using paraphrasing to convey your understanding of the (more…)

In an environment of continuous change, organizations need to have efficient and effective management of the projects they undertake to improve their competitiveness. This course introduces students to the basics and best practices in project management that will allow them to manage projects with the highest guarantees of success, providing them with a homogeneous set (more…)

Leadership and management is all about managing, leading, inspiring, motivating and disciplining a team. If done poorly the spiraling effects can result in a decline in team performance, stress for the manager, and possibly the loss of start performers. All the added responsibilities and the pressure of having to achieve results through others can leave (more…)

This course is designed for business owners and entrepreneurs who are ready to create a business plan. However, it is also ideal for anyone who wants to learn how to write a business case or how to outline a business idea. Being able to write and present a cohesive business plan is an important skill, (more…)

The Protection of Personal Information (POPI) Act is South Africa’s new data protection law, and governs every aspect of processing personal information. The law has come into full effect on 1 July 2021. This course provides candidates with an understanding of how to implement a full POPI compliance programme – ensuring that business systems are (more…)